Privacy Policy

Introduction

RIZZ INNOVATIVE TECH (SMC-PRIVATE) LIMITED, operating under the brand name Merbotic ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and services.

By using our applications, you agree to the collection and use of information in accordance with this policy. This policy complies with Google Play Store and Apple App Store requirements.

Information We Collect

Information You Provide

• Account registration information (name, email address, phone number)
• Profile information you choose to provide
• Content you create, upload, or share within our applications
• Communications with us (support requests, feedback)
• Payment and billing information (processed securely through third-party providers)

Information Collected Automatically

• Device information (device type, operating system, unique device identifiers)
• Log data (access times, pages viewed, app crashes, and system activity)
• Location data (with your consent, where applicable)
• Usage data (features used, interactions within the app)
• Cookies and similar tracking technologies

Information from Third Parties

• Social media platforms (if you choose to connect your accounts)
• Analytics providers
• Advertising partners

How We Use Your Information

We use the collected information for the following purposes:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Sending notifications, updates, and promotional communications
• Responding to your comments, questions, and support requests
• Analyzing usage patterns to enhance user experience
• Detecting, preventing, and addressing technical issues and fraud
• Complying with legal obligations
• Personalizing content and advertisements

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or governmental request
• Protection of Rights: To protect the rights, property, or safety of Merbotic, our users, or others
• With Your Consent: When you have given us explicit permission

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information remains protected.

Third-Party Links and Services

Our applications may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also notify you through the app or via email. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including but not limited to:

• Google Play Developer Program Policies
• Apple App Store Review Guidelines
• General Data Protection Regulation (GDPR) for EU users
• California Consumer Privacy Act (CCPA) for California residents
• Other applicable local and international privacy regulations